Troubleshooting5 min read
Troubleshooting Common Install Problems
If installation fails, the problem is usually tied to device login, certificate state, browser choice, or an expired signed build rather than the library UI itself.
Certify Team • 2026-03-21 • Troubleshooting
1
Recheck the device session
If the UDID login was never completed, later certificate and install actions will behave inconsistently. Start there before troubleshooting anything else.
2
Use Safari on iPhone
The cleanest install path still expects Safari. In-app browsers and social-media webviews frequently cause extra prompts or broken handoffs.
3
Expired signed builds must be recreated
If the signed output has already expired, the correct fix is not to keep refreshing the link. Start a new signing job and use the fresh install page.